Privacy policy
Last updated: March 6, 2025
This Privacy Policy describes how Eternal Glyph (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from eternalglyph.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. When we do, we will update the "Last updated" date above and, where required, notify you through our Services.
How We Collect and Use Your Personal Information
To provide the Services, we collect and process your personal information from various sources over the past 12 months. The information we collect and use depends on how you interact with our Site.
What Personal Information We Collect
We collect different types of personal information, including:
1. Information You Provide Directly
This includes information you submit to us through the Services:
- Contact Details: Name, address, phone number, and email address.
- Order Information: Name, billing/shipping address, payment confirmation, email, and phone number.
- Account Information: Username, password, security questions, and other login credentials.
- Customer Support Information: Communications you send to us via email, chat, or forms.
Some features of our Services require personal information. If you choose not to provide it, you may be unable to use certain features.
2. Information We Collect Automatically
We collect Usage Data using cookies, pixels, and similar technologies, which may include:
- Device and browser information
- Network connection details
- IP address
- Interaction data (e.g., pages visited, actions taken)
3. SMS Abandoned Cart Tracking
Eternal Glyph’s website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.
4. Information We Obtain from Third Parties
We may also obtain information about you from:
- Service Providers: Shopify (for store operations), payment processors (e.g., bank, credit card providers).
- Marketing & Analytics Providers: Third parties that provide insights into website traffic and advertising effectiveness.
Any information obtained from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
We use your personal information to:
✔ Provide & Improve Services: Process payments, fulfill orders, and enhance your shopping experience.
✔ Marketing & Advertising: Send promotional emails, SMS messages, personalized offers, and display relevant ads.
✔ Security & Fraud Prevention: Detect unauthorized activity and protect user accounts.
✔ Customer Support: Respond to inquiries and improve service quality.
Cookies & Tracking Technologies
Like many websites, we use cookies to enhance user experience and analyze site traffic. You can manage cookies through your browser settings, but disabling them may impact functionality.
For details on Shopify's cookie policy, visit Shopify Cookie Policy.
We also recognize Global Privacy Control (GPC) signals for opt-outs. To learn more, visit Global Privacy Control.
How We Share Personal Information
We may share your personal information in the following circumstances:
| Category of Personal Information | Shared With |
|---|---|
| Identifiers (name, email, phone) | Business & marketing partners |
| Order details | Payment processors, fulfillment partners |
| Usage Data (site interactions, cookies) | Analytics providers, advertising networks |
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Location Tracking & Location-Based Services
If you enable location-based services while using our website, we may collect data about your approximate location (such as your IP address or geolocation data from your device).
This data is used to:
- Optimize your shopping experience (e.g., showing relevant product recommendations or local shipping options).
- Detect fraudulent transactions and enhance security.
You can disable location tracking at any time through your device or browser settings.
Children's Data
Our Services are not intended for children, and we do not knowingly collect information from individuals under 16. If you believe a child has provided us with personal data, please contact us to request deletion.
Security & Data Retention
We implement industry-standard security measures to protect your data, but no system is 100% secure.
We retain personal information as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.
Your Privacy Rights
Depending on your location, you may have the following rights:
- Right to Access: Request details of the personal data we hold about you.
- Right to Delete: Request deletion of your data.
- Right to Correct: Update inaccurate information.
- Right to Opt-Out: Withdraw consent for marketing communications.
To exercise these rights, contact us at service@eternalglyph.com. We may require identity verification before processing your request.
We do not discriminate against users for exercising their rights.
International Data Transfers
We may transfer your personal data outside of your country, including to service providers in the U.S. and other jurisdictions. Where required, we use Standard Contractual Clauses to ensure data protection.
Complaints & Contact Information
If you have any concerns about this Privacy Policy, you may contact us at:
📧 Email: service@eternalglyph.com
📬 Mailing Address:
Eternal Glyph
PO BOX 31, Lake City, MN, 55041, US
If we are unable to resolve your concern, you may have the right to lodge a complaint with your local data protection authority.