Got Questions? We’ve Got Answers.
Welcome to the Eternal Glyph FAQ—where we keep things simple, clear, and helpful. Whether you’re wondering what a glyph actually is, need help with your order, or just want to know more about our designs, you’re in the right place.
If you don’t see your question here, feel free to reach out—we’re real people and happy to help.
FAQ's
What is Eternal Glyph all about?
At Eternal Glyph, we turn timeless symbols and icons—aka “glyphs”—into wearable designs that show off what drives you. Whether it's your work, hobbies, or heritage, our gear helps you make your mark without saying a word.
What do you mean by a “glyph”?
A glyph is a symbol that carries meaning—like an ancient mark, icon, or design. We dig up the most iconic ones from history, nature, and everyday life, then rework them into modern designs you can wear proudly.
How do I know what a glyph stands for?
Each product page includes a short story or meaning behind the design. If you want to dig deeper, check out our blog for more about the history, inspiration, and culture behind the glyphs.
Can I suggest a glyph for a future design?
Absolutely. We’re always looking for new ideas. Drop us a line—who knows, your suggestion might end up as our next featured glyph.
What’s the quality of your products like?
We don’t cut corners. Our hats are durable, comfortable, and built to last. We test every product ourselves to make sure it holds up to real life—whether that’s on the trail, on the job, or at the bar.
Shipping questions
Where do you ship from?
All orders ship from Minnesota and we aim to get your gear out the door fast. Shipping times and costs are shown at checkout.
How long does shipping take?
Most orders ship out the same or next business days. Delivery times depend on your location, but most U.S. orders arrive within 2-3 business days after shipping.
Do you offer tracking?
Yep! As soon as your order ships, you’ll get a tracking number via email so you can follow your gear every step of the way. If you don't see a tracking email within 2 days, please check your "Junk" inbox.
Do you ship internationally?
Right now, we only ship within the U.S.—but we’re looking at international options in the future. If you're outside the U.S. and itching for a glyph, let us know!
Returns questions
Do you offer returns or exchanges?
Yep. If your order’s not quite right, you’ve got 30 days to return or exchange it. Just make sure it’s unworn and in its original condition. Hit us up through our Returns Page to start the process.
Frequently asked question
How do I start a return or exchange?
Easy—just head to our Returns Page and drop us a message with your order number. We’ll walk you through the process from there.
Do you cover return shipping?
If we made a mistake (wrong item, defect, etc.), we’ve got you covered. For other returns, it's case by case—but we’ll make the process smooth and hassle-free.